Terms of Service

PLEASE READ CAREFULLY. SnitchCam is not a security alarm, emergency service, life-safety device, medical device, professional monitoring service, or substitute for adult supervision. It can miss events, misclassify images, or alert late. These Terms also contain a binding individual-arbitration provision and class-action waiver in Section 22 that affect your legal rights. You may opt out of arbitration within 30 days as described there.

1. Agreement

These Terms of Service (“Terms”) are a binding agreement between you and Massive Interface LLC, a Delaware limited liability company (“Massive Interface,” “we,” “us,” or “our”), governing the SnitchCam iOS application, related network services, and SnitchCam pages on massiveinterface.com (collectively, the “Service”). By downloading, installing, purchasing, accessing, or using the Service, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility and authority

You must be at least 13 years old and old enough to form a binding contract where you live. If you have not reached the age of majority, a parent or legal guardian must approve your use and accepts these Terms on your behalf. You represent that you are not barred from using the Service under applicable sanctions, export-control, or other laws.

You may use SnitchCam only on a device and in a location you are authorized to control. You must have all ownership rights, permissions, notices, and consents required to capture and process anything or anyone in the camera’s field of view.

3. What SnitchCam does

SnitchCam lets you point an iPhone camera at an area, select a region, and write a condition. The App performs motion detection on the device. When motion passes your settings, the App may send a cropped camera image and your condition to our servers and a third-party AI provider, which returns a probabilistic match/no-match result, confidence score, and reason. The App may then produce a spoken alert, chime, vibration, or local notification according to your settings.

4. AI results are probabilistic and may be wrong

AI-generated results (“AI Output”) may be inaccurate, incomplete, inconsistent, biased, fabricated, delayed, unavailable, or wrong. SnitchCam may produce false positives, false negatives, duplicate alerts, missed alerts, low-confidence results, or different answers to similar images. Camera angle, lighting, obstruction, motion, network conditions, model changes, device state, and your wording can affect results.

You are solely responsible for deciding whether and how to act on an alert or the absence of an alert. Independently verify important conditions. Never rely on SnitchCam as the only way to detect or respond to any condition involving safety, security, health, property, supervision, legal compliance, or significant loss.

5. Not a safety, security, emergency, or supervision service

SnitchCam is a convenience and general-information tool. It is not:

• a burglar alarm, fire/smoke/carbon-monoxide detector, access-control system, professional monitoring service, emergency dispatch service, or replacement for locks, sensors, guards, or emergency services;
• a medical device, fall detector, patient monitor, medication monitor, or tool for diagnosis, treatment, or prevention of disease;
• a baby monitor, childcare provider, eldercare service, pet-safety device, or substitute for attentive and legally adequate adult supervision;
• a food-safety, appliance-safety, industrial-control, workplace-safety, transportation-safety, or hazardous-process monitoring system;
• a guaranteed evidence-preservation, recording, or forensic system.

Do not use the Service for emergencies or situations where a missed, incorrect, or delayed result could cause death, bodily injury, unlawful detention, property damage, financial loss, or other serious harm. Call the appropriate emergency service and use certified safety equipment where needed.

6. Camera, privacy, and recording laws are your responsibility

Camera, surveillance, eavesdropping, wiretap, biometric, workplace, housing, school, child-protection, and privacy laws differ by jurisdiction and circumstance. You are solely responsible for determining whether your placement and use of SnitchCam is lawful and for providing any required notice, signage, consent, or access controls.

You must not:

• place or use the camera where any person has a reasonable expectation of privacy, including bathrooms, bedrooms used by non-consenting people, changing areas, locker rooms, or similar private spaces;
• secretly monitor, stalk, harass, threaten, intimidate, discriminate against, exploit, or invade the privacy of another person;
• capture nudity, sexual activity, intimate images, or other highly sensitive conduct without every required lawful authorization;
• monitor a child unless you are the child’s parent or legal guardian, or have all authorization and consent required by law;
• use the Service for facial recognition, biometric enrollment, persistent tracking of a person, or identity verification;
• use AI Output to make or materially assist decisions about employment, housing, credit, insurance, education admission, healthcare, law enforcement, immigration, legal rights, or access to essential services;
• represent that SnitchCam is a certified surveillance, evidence, safety, or compliance system.

7. Device placement and physical safety

You must mount the device securely on a stable surface and keep cords, stands, and the device away from children, pets, traffic, water, heat, cooking flames, hot surfaces, moving machinery, and other hazards. Do not place or adjust the device while driving or operating equipment. Follow Apple’s instructions for charging, ventilation, temperature, battery condition, and device use. You assume all risk of device damage, falls, overheating, trip hazards, property damage, or injury caused by placement, charging, or unattended operation.

8. Foreground operation, network access, and notifications

iOS generally permits SnitchCam’s camera to operate only while the App is open in the foreground. Locking the device, closing the App, changing apps, losing network access, disabling permissions, Focus modes, silent settings, audio routing, low power, thermal limits, system updates, battery depletion, or service outages may stop or delay scans and alerts. You are responsible for checking that the App remains open, powered, connected, correctly framed, and configured. We do not guarantee delivery, timing, audibility, or visibility of any alert.

9. Your content and license

“User Content” means images, condition text, settings, and other content you submit through the Service. As between you and Massive Interface, you retain your rights in User Content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, transmit, reproduce, analyze, and otherwise process User Content only as reasonably necessary to provide, secure, troubleshoot, and comply with law concerning the Service, including transmitting it to service providers described in the Privacy Policy. This license ends when the applicable content is deleted from active systems, subject to limited provider retention, backups, legal holds, and de-identified records.

You represent and warrant that you have every right and permission necessary for User Content and its processing; that User Content and your use do not violate any law, contract, duty, privacy/publicity right, intellectual-property right, or other third-party right; and that your condition text does not contain unlawful instructions or unnecessary sensitive information.

10. Acceptable use

You agree not to:

• use the Service unlawfully, deceptively, tortiously, or to harm or endanger any person or property;
• submit illegal, infringing, sexually explicit, exploitative, malicious, or abusive content;
• probe, scan, attack, overload, disrupt, or circumvent any security control, rate limit, scan balance, payment control, or access restriction;
• use bots, scripts, modified clients, emulators, or automated means except through functionality we expressly provide;
• reverse engineer, decompile, disassemble, or derive source code except to the limited extent applicable law prohibits that restriction;
• resell, sublicense, transfer, or commercially exploit access to the Service or scan balances;
• use the Service or AI Output to build, benchmark for publication without context, or train a competing model or service;
• remove proprietary notices or falsely imply sponsorship, certification, affiliation, or endorsement.

We may investigate, limit, suspend, or terminate access for suspected violations, fraud, legal risk, security threats, or harm.

11. Scan packs and metering

SnitchCam uses prepaid “scans” or “credits.” The product description, quantity, and price displayed by Apple at purchase control. A successful request that returns an AI result generally consumes one scan even if the result is negative, low-confidence, unexpected, or wrong. Our server is designed to refund a scan when it records certain validation or upstream processing failures; we do not promise a refund for device, network, interruption, misuse, or other failures outside the server’s recorded refund path.

Scan packs have no cash value, are not bank deposits, are non-transferable, cannot be resold, and are usable only with the Service and associated pseudonymous App customer. Purchased pack scans do not expire solely because time passes while the Service remains available, but they may become unusable if the Service is lawfully discontinued, your access is terminated for cause, Apple revokes/refunds the transaction, or continued performance becomes unlawful or impossible. Where mandatory law requires a different result, that law controls.

12. Auto-renewable subscription

If you buy SnitchCam Pro Monthly, Apple charges your Apple ID at the price shown before purchase. The subscription provides the stated scan grant at initial purchase and each successful renewal. The subscription automatically renews unless cancelled at least 24 hours before the end of the current billing period. Apple may charge for renewal within 24 hours before the period ends. You can manage or cancel through your Apple account subscription settings. Cancellation takes effect at the end of the current paid period and does not retroactively refund prior charges or used scans.

Taxes, currency conversion, price changes, trials, billing grace periods, and refunds are governed by Apple’s displayed terms and applicable law. Apple processes payment credentials; we cannot directly issue App Store refunds. You may request a refund from Apple, and Apple may revoke associated scans or access when a transaction is refunded, reversed, disputed, or fraudulent.

13. Changes to products, prices, models, and features

We may change scan-pack sizes, subscription grants, prices, default settings, limits, supported devices, AI models, features, and availability prospectively. Apple will provide any subscription price-increase notice or consent required by its rules or law. AI-provider or operating-system changes may affect accuracy, behavior, cost, or availability. We do not promise that any particular feature, model, alert method, price, or scan package will remain available indefinitely.

14. Privacy

Our Privacy Policy explains camera-image processing, on-device history, AI providers, identifiers, analytics, purchases, retention, and deletion. By using the Service, you acknowledge that processing. Where law requires consent, the App requests it before a cropped camera image is sent for AI processing.

15. Third-party services and Apple terms

The Service relies on Apple, Google, RevenueCat, Render, network providers, and other third parties. Their acts, omissions, outages, policies, model outputs, and services are outside our control. Your use of the iOS App is also subject to Apple’s applicable terms, including the Standard Licensed Application End User License Agreement (“Apple EULA”). If these Terms conflict with mandatory Apple EULA terms, those mandatory terms control. Apple is not responsible for maintenance or support and is a third-party beneficiary entitled to enforce applicable App-license terms.

16. Intellectual property and feedback

The Service, including software, design, text, graphics, trademarks, and all related rights other than User Content, belongs to Massive Interface or its licensors. Subject to these Terms, we grant you a personal, limited, revocable, non-exclusive, non-transferable license to use the App on Apple-branded devices you own or control as permitted by Apple’s usage rules. No other rights are granted.

If you provide ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation, without identifying you publicly.

17. Termination

You may stop using the Service at any time. We may suspend, limit, or terminate the Service or your access, with or without notice, if we reasonably believe you violated these Terms, created legal or security risk, engaged in fraud or abuse, or if operation becomes impractical or unlawful. Except where mandatory law requires otherwise, termination for cause does not entitle you to a refund. Sections intended by their nature to survive—including ownership, licenses already exercised, disclaimers, liability limits, indemnification, and dispute terms—survive termination.

18. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL AI OUTPUT ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS.” MASSIVE INTERFACE AND ITS LICENSORS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, RELIABILITY, SECURITY, AVAILABILITY, DATA INTEGRITY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE CAMERA WILL REMAIN ACTIVE; THAT MOTION OR ANY CONDITION WILL BE DETECTED; THAT AN IMAGE WILL BE CAPTURED, TRANSMITTED, PROCESSED, STORED, OR DELETED AT A PARTICULAR TIME; THAT AN ALERT WILL BE GENERATED, DELIVERED, HEARD, OR SEEN; THAT AI OUTPUT WILL BE CORRECT OR COMPLETE; OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. NO ORAL OR WRITTEN STATEMENT CREATES A WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Some jurisdictions do not permit certain warranty exclusions, so some exclusions may not apply to you. Your mandatory rights remain unaffected.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MASSIVE INTERFACE LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, USE, OR DATA; COST OF SUBSTITUTE SERVICES; PERSONAL INJURY; PROPERTY DAMAGE; PRIVACY CLAIM; SURVEILLANCE OR RECORDING CLAIM; FAILURE TO DETECT; FALSE OR DELAYED ALERT; OR ACTION TAKEN OR NOT TAKEN IN RELIANCE ON THE SERVICE OR AI OUTPUT, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) FIFTY U.S. DOLLARS (US $50) OR (B) THE AMOUNT YOU PAID FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

The limitations apply regardless of theory of liability and even if a remedy fails its essential purpose. They do not limit liability that cannot lawfully be limited, which may include liability for fraud, willful misconduct, gross negligence, or death/personal injury caused by negligence in some jurisdictions.

20. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Massive Interface LLC and its members, managers, officers, employees, contractors, agents, affiliates, licensors, and service providers from claims, demands, proceedings, damages, judgments, losses, liabilities, penalties, fines, settlements, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your camera placement, monitoring, recording, User Content, or use of AI Output; (b) your violation of these Terms or applicable law; (c) your infringement or violation of another person’s privacy, publicity, biometric, intellectual-property, contractual, property, or other rights; or (d) your negligence, willful misconduct, fraud, or misuse. We may control the defense of any matter subject to indemnification, and you will cooperate. You may not settle in a manner imposing liability or admission on us without written consent.

21. Release regarding monitored persons and locations

To the maximum extent permitted by law, you release Massive Interface from claims arising from your choice of camera location, field of view, condition text, monitored person or property, notices or consent, use or disclosure of local history, or action taken in response to an alert. This release does not waive rights that applicable law does not permit you to waive.

22. Governing law, individual arbitration, and class-action waiver

Governing law. These Terms are governed by Delaware law and applicable U.S. federal law, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Mandatory consumer-protection law in your place of residence remains applicable where it cannot be waived.

Informal resolution first. Before starting arbitration or litigation, the claimant must send an individualized written notice describing the facts, requested relief, and contact information to info@massiveinterface.com. The parties will attempt in good faith to resolve the dispute for 30 days. Any limitations period is tolled during that 30-day period.

Binding individual arbitration. Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to the Service, these Terms, or the Privacy Policy will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules. The Federal Arbitration Act governs this agreement. Arbitration may occur by documents, phone, video, or at a reasonably convenient location. The arbitrator may award individual relief available in court and will provide a reasoned decision. Courts with jurisdiction may enter judgment on the award.

CLASS-ACTION AND JURY-TRIAL WAIVER. YOU AND MASSIVE INTERFACE WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF, CLASS MEMBER, OR PRIVATE ATTORNEY GENERAL IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, OR REPRESENTATIVE ACTION OR ARBITRATION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR AWARD RELIEF FOR ANYONE OTHER THAN THE INDIVIDUAL PARTIES.

Exceptions. Either party may bring an eligible individual claim in small-claims court or seek temporary or injunctive relief in court to protect intellectual property, confidential information, or system security. Government agencies may enforce applicable law. If the class-action waiver is finally held unenforceable for a particular claim or remedy, only that claim or remedy will proceed in court after arbitrable matters conclude.

30-day opt-out. You may opt out of this arbitration agreement by emailing info@massiveinterface.com with subject “SnitchCam Arbitration Opt-Out” within 30 days after first accepting these Terms. Include your name, the approximate acceptance date, and a clear statement that you opt out. Opting out affects only this arbitration agreement, not the rest of the Terms.

Consumers outside the United States. This Section applies only to the extent permitted by the mandatory law of your country. EEA, UK, and other consumers retain any non-waivable right to bring proceedings in their local courts.

23. Copyright complaints

If you believe material provided by the Service infringes copyright, send a notice containing the information required by 17 U.S.C. §512(c)(3) to info@massiveinterface.com. We may remove material and terminate repeat infringers where appropriate.

24. Export controls and sanctions

You may not use or export the Service in violation of U.S. export-control or sanctions laws. You represent that you are not located in a comprehensively sanctioned territory and are not a restricted party, except to the extent access is authorized by law.

25. Changes to these Terms

We may update these Terms prospectively. We will post the current version here and revise the date above. For material changes, we may provide notice in the App or through another reasonable method. Unless law requires otherwise, continued use after the effective date constitutes acceptance. If you disagree, stop using the Service and cancel any subscription.

26. General

• Entire agreement. These Terms, the Privacy Policy, and mandatory Apple terms are the entire agreement concerning the Service.
• Severability. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder stays effective.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganization, financing, merger, acquisition, or asset transfer.
• No third-party beneficiaries. Except Apple as expressly stated, no third party is a beneficiary.
• Relationship. These Terms create no agency, partnership, employment, fiduciary, or joint-venture relationship.
• Force majeure. We are not liable for delay or failure caused by events beyond reasonable control, including provider outages, network failures, disasters, war, labor disputes, government action, or platform changes.
• Headings. Headings are for convenience and do not limit the Terms.
• Electronic communications. You consent to receive Service-related notices electronically, including in the App or on this page.

27. Contact

Massive Interface LLC
info@massiveinterface.com